Part VII — Computer Knowledge

Chapter 7: Computer Fundamentals, MS Office & Internet Basics

7.1 Computer Fundamentals

A computer operates on the Input-Process-Output cycle. Core hardware includes the CPU (Central Processing Unit), RAM (volatile working memory), ROM (non-volatile firmware storage), and storage devices (HDD, SSD).

7.2 MS Office Basics

MS Word is used for word processing (document creation and formatting); MS Excel is used for spreadsheets (tabular data, formulas, and basic calculations); MS PowerPoint is used for creating presentations.

7.3 Email and Internet Basics

Email functions include composing, sending, and receiving messages, with attachments and cc/bcc options. Web browsers (e.g., Chrome, Firefox) are software used to access websites via the internet. A URL (Uniform Resource Locator) specifies a web resource's address.

7.4 E-Banking and Digital Services

E-banking encompasses internet banking, mobile banking, and ATM services, all frequently tested given policing's interface with financial-crime awareness (e.g., recognising online banking fraud patterns).

7.5 Practice Set — Computer Knowledge (10 MCQs)

1. The "brain" of the computer is the:
   (a) RAM (b) CPU (c) ROM (d) Monitor
2. Which of the following is used primarily for word processing?
   (a) MS Excel (b) MS Word (c) MS PowerPoint (d) MS Access
3. Which of the following is used primarily for spreadsheets and calculations?
   (a) MS Word (b) MS Excel (c) MS PowerPoint (d) MS Paint
4. RAM is best described as:
   (a) Permanent, non-volatile storage (b) Volatile memory used for temporary data during processing (c) A type of printer (d) An input device
5. A URL specifies:
   (a) A web resource's address (b) A computer's physical location only (c) A user's password (d) An email's subject line
6. Which of the following is a common web browser?
   (a) MS Word (b) Google Chrome (c) MS Excel (d) Windows Media Player
7. In an email, "cc" stands for:
   (a) Carbon copy (b) Central control (c) Confirmed copy (d) Critical content
8. E-banking primarily refers to:
   (a) Conducting banking transactions via internet/mobile/ATM channels (b) Only cash transactions at a bank branch (c) Only cheque-based transactions (d) Printing currency
9. ROM is best described as:
   (a) Volatile memory (b) Non-volatile memory typically storing firmware (c) An input device (d) A networking protocol
10. A common precaution against online banking fraud is to:
    (a) Share OTPs (one-time passwords) with anyone claiming to be a bank official (b) Never share OTPs or passwords with anyone, including callers claiming to be bank officials (c) Use the same password across all accounts for convenience (d) Click on links in unsolicited emails claiming to be from a bank

Answer Key

1.(b)

2.(b)

3.(b)

4.(b)

5.(a)

6.(b)

7.(a)

8.(a)

9.(b) 10.(b)