Refund & Cancellation Policy

This policy explains when refunds and cancellations apply to paid access on pareeksha.in. Payments are processed securely through Razorpay.

1. Nature of the product

Paid access is a digital service that unlocks mock tests and features immediately after payment. Because access is granted instantly and the content is consumed digitally, purchases are generally non-refundable once access has been used.

2. When you are eligible for a refund

• Duplicate payment. If you were charged more than once for the same plan, the extra charge is fully refunded.
• Payment debited but access not granted. If money was deducted but your access did not activate and we cannot resolve it, you receive a full refund.
• Technical failure on our side. If a verified platform issue prevents you from using what you paid for, and we cannot fix it in reasonable time, you may request a pro-rata refund.

3. When refunds do not apply

• Change of mind after access has been used.
• Not clearing an exam, or dissatisfaction with your scores.
• Account suspension due to violation of our Terms of Use.

4. How to request a refund

Email admin@pareeksha.in from your registered email within 7 days of the transaction, with your order/payment reference and a short description. We review every request individually.

5. Processing time

Approved refunds are initiated within 5–7 business days and credited back to your original payment method via Razorpay. The time for the amount to reflect depends on your bank or card issuer.

6. Cancellation

Plans are one-time purchases for a fixed duration and are not auto-renewing subscriptions, so there is nothing to cancel to avoid future charges. Access simply ends when the plan period expires.

7. Contact

For any billing question, email admin@pareeksha.in.